Shipping policy

Shipping Policy

Thank you for shopping with us!

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next working day.

Shipping Rates & Delivery Times

We offer the following shipping options within the UK:

Standard Delivery (1–2 business days): £2.95

Free standard shipping is available on all orders over £40.

International Shipping

We currently do not ship internationally. If you are located outside the UK and are interested in placing an order, please contact us at info@aeternal.co.uk.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where applicable.

Delays

Please note that delivery times are estimates and may vary due to factors outside our control, such as postal delays or customs processing (for international orders).

Incorrect Addresses

Please ensure your shipping address is correct. We are not responsible for orders sent to incorrectly provided addresses.

Questions?

If you have any questions about your delivery, feel free to contact our customer service at info@aeternal.co.uk.