Q: Do you follow GMP manufacturing standards?

A: Yes. Our Quality System is GMP-certified by both the MHRA and the HFMA. This includes microbial analysis and ethylene oxide (ETO) screening where required. Certificates of Analysis (CoAs) are maintained for all batches, and third-party testing is performed where applicable.

Q: Are your products vegan-friendly?

A: The majority of our products are vegan-friendly, and where they are not, this is clearly stated on the individual product pages. 

Q: Where do you ship, and how much does it cost?

A: We currently ship within the UK but will soon be expanding to offer international shipping worldwide. Shipping is calculated at checkout, and all orders over £30 qualify for free standard delivery. Once your order is placed, you'll receive a confirmation email followed by tracking details as soon as your parcel is dispatched.

Q: Are allergens listed on your product labels?

A: Yes. We do not use common allergens unless clearly stated. Allergen information is listed on each product page. We prioritise clean ingredients and never use unnecessary fillers or excipients.

Q: Are your supplements safe to take alongside medication or if I have a health condition?

A: We recommend consulting your healthcare provider before using any supplement if you are pregnant, nursing, taking medication, or managing a health condition.

Q: How should I store your supplements?

A: Store in a cool, dry place, away from direct sunlight. Refrigeration is not typically required unless stated.

Q: Can I buy Aeternal products as a one-time purchase or on subscription?

A: Yes, all Aeternal products are available as either a one-time purchase or a flexible subscription. Subscribers receive a discount on every order and can pause, skip, or cancel at any time through their account dashboard. 

Q: Do you accept returns?

A: Yes. We offer a 30-day return policy for unopened products.

Q: What should I do if there’s a problem with my order?

A: If you experience any issues with your order, please contact our support team to assist you.